How many companies would allow a manager to ban customers from there store’s for rewarding there staff that went above and beyond for the customer and showed they value and care about the customer unlike this Miss Claire Thomas the general manager of there flagship store how has she kept her job after promoting a normally fantastic company in this way HR show you do care and get rid of this cruel nasty person she clearly has no remorse for her very poor judgement as the previous reviews say if she couldn’t stop her staff from taking the reward she obviously had lost or had no control of her staff yet they took the rewards and still kept there jobs and the reward