Marks and Spencer is Such a Disgrace We bought a bed from Marks and Spencer in February 2023 and now it is already July, but the experience has been a nightmare, and M&S is not what it used to be. The lead time is long, and when it was eventually delivered, it was noticed by the delivery guys that the fabric was ripped. We contacted M&S and a new bedframe was ordered. After 6 more weeks, when the replacement was delivered, the delivery guys noticed that the new bedframe was also ripped and had to be returned to the warehouse, and another new bed frame to be ordered. Six more weeks passed, and the new delivery was supposed to be yesterday, and the delivery guys called half an hour before arriving informing us they could only deliver the new bed but could not take the old damaged one away (since it was not booked by M&S). They contacted M&S to enquire about this and said they would call us back. This is when everything went silent and despite numerous tries, we could not get in contact with M&S; and the delivery guys did not even turn up. Our calls were repeatedly cut off and we were asked to find out the answers from Q&A ... Each time we had to take time off work to wait for the delivery and the amount of time it wasted is huge - not to mention the stress it caused us! Customer services filed a complaint on our behalf last time but nothing happened. There is no communication and no improvement. M&S used to be a reputable company with excellent customer services but not any more. Still don't know when we will receive our bed and have the damaged one taken away. Really disappointed, and this is probably the last time we will do any business with Marks and Spencer. Date of experience: 13 July 2023