This is a Company with very Disturbing and worrying reviews if Miss Thomas the general manager from one of Marks and Spencers flagship stores can Ban a long term customer for rewarding her staff for good customer service skills and there's not many Managers with those kind of skills that work in the Torquay store and then to add insult to the customer by telling him its against company Policy for staff to take any form of gift from the customer then they should be making there staff aware of this if that's there company Policy but if Banning this Gentleman wasn't enough section Manager Nicola than rang 101 and sent the police to the customers home accusing him of sending her flowers shouting at the staff in the store when he went in to do his shopping and than accusing him of putting a review on her and her girlfriends cars which yet again was clearly all in her Histrionic head with not one shred of evidence yet she told her Husband she won the flowers at work the reviews were found in Sainsbury's and shouting at staff would have been recorded on there CCTV if you can still keep your job after doing such a evil nasty thing to someone its unbelievable but you have to feel sorry for her husband how would you ever believe a word that came from her lips even good morning would be a lie they do say your Lies will come back to haunt you one day and so they should i am sorry to say to the customer the compliment you made was clearly taken the wrong way unfortunately for you this was the case for you but you should also remember people you think are your friends aren't always your friends ? i would like also to say 99 per cent of Marks and Spencers stores are fantastic and the staff are amazing but unfortunately even the staff that work in Torquay say its a very Toxic place to work