While products are good they have a pathetic customer service both online and in store. If you brought a product and choose store pick up then you are finished!! Firstly, they will not co-operate for the product of you need to return this then you will find crossing border is easier than that. No matter how many times you call their customer care or visited the store, nothing will help. They won't help you to get back your own money! But will share different reason every time. Ridiculous ,right? They should keep that in mind that M&S is not the only store in India and we are not beggar. If I can spend 2k or 3k for a product then service is matter to me. We can easily change our brand too.