Took my lambswool jumper back to store as thinned out under arms which have holes now too. This jumper was only bought in December last year so only lasted 10 months. Store refused to change it as past their 35 day limitation on return goods. They told me to contact office on Wrexham who would collect item for analysis and refund me if found to be faulty. Phoned number store gave me and it doesn't exist. Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. Common sense is not allowed. Also they won't collect, I have to post item to Wrexham where they will examine it and if found faulty will give refund. Post Office want £10 to send item so collection advice wrong too. Most people will not bother to spend more as no doubt they will say its just wear and tear so M&S will not pay up. Looks like they have found a cynical way to avoid paying for faulty goods. Shame on you M&S.