Inaccurate listing showing a conflict between the description and the pictorial of what they were selling - Queried it via the customer service email, looking for clarification and got fobbed off by an obviously foreign (grammar, spelling and terminology was atrocious) customer service team who quite clearly didn't read the content of the request or probably understand what was being asked. If anything this inflamed the situation as we tried 3 times to get clarification which resulted in a final attempt to advance this to a complaint, as quite evidently they were mis-selling and again got fobbed off which reflects the continuing decline of a once great retailer - they don't care about the customer experience and just want your money so we are distancing ourselves from M&S as there are plenty of other retailers willing to give you product accuracy and a good shopping experience!