Bought a sofa from M&S as had had previous one 15years and very satisfied with it. Particularly asked for firm cushions as we're now in our 80's and paid extra. Despite it being two months late in delivery we were very pleased - for all of a month. We noticed that one cushion (the one most used) was definitely already not as firm as it had been. This persisted and we contacted M&S who sent out a 'technician'. He poked about in all the cushions and examined all of the sofa and said he would put in a report. M&S wrote to us that their was nothing wrong with the construction of the sofa. WE replied by pointing out i wasn't the construction but the quakity we were complaining about. We had ordered and paid for firm cushions only to find after just weeks, they were losing their firmness. They sent another 'senior' technician - he suggested we regularly Plump up the cushions!! They are foam! They just do not plump. I wouldn't buy from M&S again - definitely not. The quality is not there and the after service is appalling. We are left with a sofa, under a year old and already sagging. Would NOT recommend them