i have to say that i have shopped at the Torquay Marks & Spencers and apart from the staff not engaging with the customer which clearly must be what the general manager has told and instructed her staff to do. It makes you feel like get your shopping and leave if good morning is to hard to say to a customer But then you read how the section manager Nikki and her best friend Dawn rang 101 and said this customer had put a review on there cars which they new was a deliberate lie and then to add insualt they went to the general of the store and said they felt so uncomfortable when he came in to the store to get his shopping that there husbands were ringing there work place to make sure they got to work safe what a joke i to would be worried if i lied like that pair had but to go as far as ringing 101 and no you are lying through your teeth what kind of people are M&S employing clearly to say nasty and evil would be a understatement. He clearly made a big mistake if he thought these were nice people lets hope there is someone looking down on all the staff that played a role in this horrible behaviour towards this gentleman. it seems if certain staff that work in the food hall no you have a connection with this gentleman they are only to pleased to inform you of what these people did and yet i only went in the food hall to get my shopping and yes i do no this man and feel i must say he is to generous for his own good but that is his only fault. and yes i have stopped going in the food hall now. But in the cafe and clothing the staff are lovely very sad how two people can destroy the good name of this store