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Allison
On 7/12 I ordered and paid for Xmas flowers to be be sent to three family members with delivery for two being on Sat 23/12. No flowers were delivered - no notice was given and all I got was a refund on Xmas eve morning- which I had to look for myself. I live in Australia and have sent these Xmas flowers over the years and they have been lovely. This year it was too late to organise another gift and no explanation- disappointed with lack of communication especially as I had ordered early
10 months ago
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Marks And Spencer has a 2.8 average rating from 2,204 reviews

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Alice, Customer Support

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