Disgraceful Service - Christmas Hamper - NO SHOW! Christmas Hamper - NO SHOW! Paid for 11.11.23 - £500 Hamper as gift, to then be notified on the evening of delivery 22.12.23 that they didn't have the goods for the courier 1 day after 1st delivery's started? which I might add was 21.12.23 so they ran out of stock??? Have been using M&S for the best part of 50 years and feel really let down by there service or lack of service, to then be chasing up on 4 different days to a telesales office in South Africa who couldn't care less about what's going on and pushing for refund rather than sorting out the problem there end? Even after speaking to 3 staff members one of the days including there manager Dilan due to get back to me? Never did. So because of M&S not making good on there promise of delivery, I lose out on a gift for a very good friend to delivered, who had stayed in all day to receive his Christmas box from me for all that he does throughout the year for me, I think is Absolutly disgraceful on M&S's part and not the company I so valued all my life. I'm sure this has happened to others over this period and because of this will make a real dent on future sales for your company from many faithful customers like myself. In future I think I'll stick to the professionals when it comes to sorting hampers and deliveries being delivered on time and without fuss Harrods, John Lewis, Fortnum & Mason etc: to name but a few. Really Really Really disappointed and let down by M&S on all aspects of this including the non existent customer service. I really do hope that others haven't been subjected to the treatment I received, where it seemed the overseas staff were more inclined to rush through a refund than actually sorting/sourcing the products you'd paid for well in advance.