M&S used to be a shining jewel in the British retail world, but sadly, no more. I recently had an issue, so went to my local store M&S, a very large M&S based in Southampton. I was told that there is no longer any customer service offered in-store, and I had to contact M&S through their website. The only option is to talk to an overseas call centre, staffed by people who do not actually work for M&S. The staff there are unhelpful and uninterested, and seemingly badly trained in how to deal with customer service issues. They are basically 'computer says no' people. The lesson is that if you want to shop at a retail store with any proper customer service, then shop elsewhere.