I travelled 20 miles yesterday to collect my order: an M&S handbag. On the last mile, I got a msg: ‘No delivery yet to store’! I walked the last mile, to see if there just might be that handbag in-store and -- sure enough, there it was with a lot of others on a rack. Could I collect that one? Oh, no: that wasn't the one I’d ordered and there was no way to cancel! I'd have to make a NEW PURCHASE, doubling my cost until money came back from the order! I even felt sorry for the department manager, who had no authority in the dystopian disconnect between SHOP and BUYING ONLINE. M&S, you’ve made us all victims of your nifty, profit-driven algorithms. P.S. Today I got a message: 'Order in-store; ... Come and collect' !