OMG ! When did M & S stop caring about their customers. The founders would be turning in therir graves. I have very unsuccessfully tried to log a complaint about flowers( well a sorry bunch)sent to me by my son for Mothers Day. I have TRIED to log a complaint online.....unsuccessful. I did manage to speak to someone on the phone but she was totally uninterested. gave me a website address and told me to attach photos of said flowers. Did exactly that to be taken to FAQ's and around the block we go again. Eventually, chat online popped up and asked the question... how could they help.....again having to explain the situation.....given the same INEFFECTIVE useless information. I would love to send my Son a photo of the flowers displayed in a vase but would not insult him. I am upset for him that he has wasted his money. BUYERS BEWARE.....DO NOT SEND ONLINE FLOWERS AS YOU DO NOT SEE WHAT YOU ARE PAYING FOR and a waste of time trying to contact customer service. They are not interested