My daughters, one mid twenties, one top teens went in to look at clothing for an upcoming holiday, after spending some time looking they realised the changing rooms were closed and not wishing to buy items without first trying them on they decided to use the toilet and return another day… So placing what they had in their hands on top of a unit they headed into the ladies bathroom, an older woman was also heading into the toilet with several bras… A store worker was in the vicinity and they’d toiled with asking about the changing room, but decided to go back another time when I was available as I’d mentioned an item I’d seen online I wanted to checkout… Anyway long story short, they were both accosted by a male employee who said he was the manager leaving the toilet, the lady with the bras wasn’t… he accused them of stealing again and asked "where is it" "all the clothes you took into the bathroom" then demanded a bag search… well my eldest only had her work bag with purse, drink bottle and work items, youngest nothing to hide clothing in at all… they, the two staff members were highly intimidating and my daughters were quite distressed on returning home… no apology on finding my daughters had not stolen anything! They were treated like thieves despite not being thieves with a very aggressive approach! How hard is it to apologise to customers… Why accuse customers of previously stealing and treat them with contempt despite finding they had NOT stolen anything… Other customers probably felt they were guilty the way the staff/manager spoke with his accusations…. I am appalled by the lack of apology for my girls, one of them with high anxiety who finds going out in public places tough enough without dealing with such an ordeal… it’s set her back in her recovery!