I purchased items on line , unfortunately had to return them. There was no return label or address in my package. I eventually found a return address through Google. I returned my package at my local post office. I had to pay £10. 40. I was shocked and disappointed. I contacted customer service many times. They eventually offered me an e gift card to cover my postage. I simply wanted a normal refund. I could only use an E gift card if I purchased something else. I didn’t need anything and asked for a normal refund. I have not had this problem solved as yet. Can anyone help me please.