Your "Trusted Courier" as M & S call their service - have let me down so badly - I am incandescent with rage. They told me they'd delivered the present I had ordered from you. However they hadn't - on further investigation as to where it was, I looked into the tracking. They stated the signature was "signed by destroyed"! I wrote to DHL and them and asked what that meant? They then, and only then, bothered to tell me it hadn't been delivered at all but was ruined in transit.... No apology even - it's ruined my surprise to my Sister and her Birthday and most of all my confidence in M & S as suppliers. Of course it was a weekend so i couldn't do anything about it in time to save the situation. The Courier should have informed of their failure IMMEDIATELY so at least I could have sent something in time. I feel absolutely let down and disgusted. Despite 3 emails to M&S nd their live chat, I've heard nothing from them. Do NOT use them to send your Gifts....! They will disappoint you too!