I purchased a bra in May, and by June it was damaged beyond repair. I put the bra through the washing machine, for only it's second wash, and the underwiring became exposed on both cups closest to the armpits. The exposed metal absolutely destroyed the rubber seal of my washing machine leaving it needing to be fully replaced. I contacted customer services who initially seemed helpful, however they very quickly turned and only ever replied when I emailed asking on the progress of my complaint. Their 'technologists' decided that I had tumble-dried the bra (I had not) and that the damage was thus my fault. I tried to raise the complaint further, but they did not care, and literally said that a month for a bra to last was to be expected if I'd tumble dried it ..... Again, I had not! After speaking about my complete frustration with some of my colleagues, it turns out that two others have had the exact same issue. One had also emailed in their complaint to be told it was their own fault, and the other hadn't emailed because they'd had their bra for a few months and didn't think M&S would help.... I sadly informed her that she was right, they wouldn't care and wouldn't help! I highly recommend M&S bras if you have the budget and income to replace them after every wash!!!!