Went to the Tamworth cafe after it's new update yesterday, not a pleasant experience, normally you can peruse the food items like sandwiches, cakes etc, now you have to use one of those screens like in McDonald's. After navigating that you take a disk to place on your table which are so close together with other diners that you can't have a conversation without hearing what everyone around you are also saying. The sandwiches arrived. Then a few minutes later the crisps and cake arrived then two cold cups of coffee arrive via another person, no sugar so we had to ask for that whilst the lady held a cup containing the sachets whilst we made our selection. I can only describe this experience as feeling like a machine driven sheep pen where the noise levels were high from all the other diners sat crammed together in a barn of a cafe. I used to enjoy popping into their cafe but never again. We decided to have a look around the store then to buy family Christmas presents but everything is self service at the tills, then because they didn't have a size we were looking for we told by a member of staff we would have to order it on line, or perhaps choose a different design,so after making a journey to the store I might just as well have stayed at home and had a hot coffee in the comfort of my own home rather than having wasted my time and money. Thing is I don't like internet shopping I'm one of a dying breed of customer who still likes the experience of shopping. The only improvement that I would say that was positive to this new look M and S is the food hall, it does look bright and wide aisles are so much better to navigate. I guess I've reached the age in life where my expectations for customer service has gone and we are now reduced to machines and self service. Unfortunately I don't work for the company and certainly don't expect to do the job of what used to be the person who served me at the till point, who chatted to me and who I could ask advice. I guess I've got to the age where I no longer matter.