Given a dressing gown by my elderly mother for Christmas, not to my taste , much too warm and heavy but she had removed the barcode with the price, was curtly told by the chap at the till point that there was nothing he could do , not even exchange at the current sale price , now I am very familiar with individual POS barcodes I work with them so I get it to a certain extent but to not even be offered a goodwill exchange was very upsetting and I was left to feel that the chap felt I had something I hadn’t paid for . I do not want to upset my mother by asking for the receipt I just wanted to swap for a more suitable dressing gown , very upset , very poor customer service hedge end marks and Spencer’s