For a huge company their customer service is very, very poor. I buy many gift vouchers for prizes at a golf club(£3000 per annum!)If I buy them in store(perhaps £500 at a time) it takes for ever and results in long queues.I cannot order and pay for them and collect when done. I have tried their business department who will take an order and payment and then deliver(but they didn't on 2 occasions so they could not be trusted!). I was even persuaded to take one of their credit cards as I was told I could collect points on the purchases only to be told the first time I used it points could not be claimed on gift vouchers. Very poor.