Went to M@S in NEWPORT Retail Park Gwent to-day called in the restaurant first at 3.30pm to find it in appalling mess, most of the tables where full of used crockery not an appealing sight, as we had just walked out of Costa for the same reason we decided to stay, after i cleared a table went to get cappuccino's and two toasties only to find no trays available, customers walking around with hot drinks and teapots with out trays, i wonder who would be to blame if there was an accident ??? The staff where run off their feet, and it was far to hot in there, i think they need to employ more staff, on going to the lower floor spoke to a manager who was filling fresh food,i thought managers should manage not fill only goes to show short of staff and he was the only one in the store, cant believe the rest had the day off in the run up to mothers day, No wonder they are going down the pan on sales