Ordered an item on line. Initially I was offered free delivery but then as the clock ticked into the next morning that was mysteriously gone. Never mind, didn't mind paying the postage. Items arrived within couple of days, no problem, but although they were exactly the same style as the ones purchased the week before they were far too small! So, returned the same day 12th March at 3.39pm. Didn't hear anything so tracked the return parcel. For some reason it had not even gone out to be returned to the warehouse until Saturday 17th March!! Anyway, went on line to enquire why I still hadn't received an email advising about my refund only to be told that they package has still not reached the warehouse! Just don't get it, why does it take 2 weeks for a package to be returned to the warehouse and if it's the fault of Royal Mail then they need to talk about changing their contract! Very disappointed as apparently nothing can be done until the 14 working days has passed, even though they can tell that I did return the package on 12/3 and it was out for delivery on 17/3. I WANT MY MONEY BACK!!!!! When I shop with LTS or Next I get free delivery and returns and if I have to return an item I've never waited longer than 5 working days usually less with Next. Don't think I can stand the stress of shopping on line with M & S again