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Jackie
On a recent visit to Coatbridge Food store while packing my items I used two small food bags for bacon and a turkey joint to keep them separate from other items, these small bags were in the bottom of the basket I had used. They are the ones you can use for loose fruit and vegetables I was stopped from leaving the shop and informed that I had not paid 10p for the two small food bags. I was unaware that there was a charge for these small bags. A member of staff stood over me and made me empty out all my shopping and took the two small food bags off me. I would have paid the 10p had I known. I wish I had paid the 10p but it all happened so quickly and I just wanted to leave the shop, it was a very embarrassing experience and I will not be returning the Coatbridge M&S Foodstore I was going to ask to speak the manager as this member of staff was needlessly aggressive and it was awful to be treated like a shoplifter, but on checking this person's badge I was amazed to discover she was the Manager. She is not setting a very good example to her staff. She was unbelievably rude over a genuine mistake. What has happened to Marks &Spencer? Who is doing their recruitment?
7 years ago
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Marks And Spencer has a 2.8 average rating from 2,273 reviews