This review refers ONLY to MARKS AND SPENCER, 13 THE DIAMOND, COLERAINE, CO. LONDONDERRY NORTHERN IRELAND which IS UTTER RUBBISH, HEAD OFFICE SORT OUT IMMEDIATELY PLEASE!!! I have shopped in M&S for many years, throughout the UK and I have never had any issues until I recently moved house and this store in Coleraine is my "local" nearest store, unfortunately for me!! I went in yesterday morning and this middle aged female shop assistant was standing checking the chicken packets (you get 3 for £10). I moved the metal steps out of the way and went forward to look at the chicken as I wanted 3 packs of the Tampura chicken packs. She continued on checking the chicken packs and made no attempt to stand aside. I left and walked around to the other isle. I noticed just 2 packs of Tampura chicken reduced to £1.35 each, not what I wanted. However in fairness there was another female shop assistant on this isle but at least she had the manners and excused herself and let me look and I thanked her. I went back around to the other isle and this middle aged female shop assistant was still there, blocking me, the customer, from buying anything. I am registered disabled and have problems with my eye sight. I could get no where near the chicken packs to see what I was looking for. I was livid, she saw me but continued on. This was around 8.50 am on Wednesday morning. I immediately dropped my basket on the floor where she was standing preventing me the customer from buying food and walked out. I will NEVER set foot in this Coleraine "M&S" store. I also had issues on Saturday 29th September with this Coleraine "M&S" store. The shop is supposed to open at 8.30am but it was actually 08.34am when they opened. I went in as I was looking for a birthday card voucher. At the main front door entrance as you go in on the right side is where these cards used to be, but they had been moved. I asked a young "Facebook generation" shop assistant where the birthday card vouchers where at. She just pointed. They had been moved to the left hand side and were located further down. Again it took me some time to see these as I have mobility and eye sight issues. Thought she might have walked the short distance from the till to show me, but no, too early in the morning obviously! There was a very poor selection of birthday cards for the voucher, but I took one anyway. I went to the check out to get the £30 put on the voucher. I then gave this same young, unhelpful shop assistant my Marks and Spencer's card to get my loyalty points. She looked at me and said that doesn't work!! I knew it did, she didn't want to be bothered. I handed it to her and said try it and low and behold I got my loyalty points!! She seemed surprised and said I didn't think that would work! Utter laziness and one wonders how many customers were denied their loyalty points due to her incompetence. I WILL NEVER SET FOOT IN COLERAINE "M&S" AGAIN, NEVER. This is not a properly run M&S shop. I know things may be done differently up in the country but please this is ridiculous. Ignorant staff who stand and block the isles preventing customers from making purchases, if customers cannot buy M&S food who will pay the Coleraine "M&S" employees their wages? The Christmas season will soon be upon us. How will this excuse for a M&S in Coleraine cope? I will be going back to Sprucefield (Lisburn) M&S or indeed Ballymena or Londonderry. ALL excellent and properly run M&S stores. Country Coleraine M&S watch and learn from these stores. M&S Head Office get this sorted out now. YOU are loosing business, customers and money.