Ordered goods on line, stood in a long queue at designated area, received my goods. I had a return to make, another long queue. Wanted to order a item which was out of stock in store, was directed to an ordering point, the customer in front of me, made an order, but was then allowed to pay for her purchases, which then held up the rest of the customers trying to make an order. (The ordering point was clearly signed). This customer was allowed not just to hold up the queue I was stood in, but effectively jumped the queue for purchases. My annoyance today was, I spent over an hour, standing in three queues! Christmas 43 days away!!!