Placed my order for M&S food as I have done for countless years before. Was offered an early bird voucher for a free bottle of wine/chocolates if I ordered before a a certain date. Have never received the voucher and have phoned them three times now. I have been promised they would refer it to the finance team three times and each time takes a week to sort out. Also they promised call back after call back and nothing received. I also know of another lady with the same issue who is still waiting for her voucher and has called the food to order customer service team eight times and is still waiting... As am I ? Cannot believe M&S are having such a problem with this. The rub is, that the voucher is due to expire on the 2nd December. I will get it and it will be out of date !! shame on you M&S. Will vote with my feet next year and go to Waitrose !!