Went online to order a pair of mens jeans when it came to check out and pay it was refused as i didnt have a mobile phone number as i dont own a mobile phone so had to put a friends mobile number into checkout before it accepted payment. The order was supposed to be available to pick up from Stafford store today the 28th november when i went to collect the jeans had not arrived customer service said there was a problem with deliverys even though they had a stock of the jeans on display so went away when i got homme i had received an email saying sorry jeans delayed but would be available to pick up on the 28th november which is the same day as today when i went to collect them. The marks and spencer site is in a right mess and i will never be using them again after this very poor service.