I ordered a 12-14 size Pembroke bronze free range turkey on 4th Nov for collection on 23rd December. I have ordered a turkey from M&S for 10 years. When I arrived at the selected time 10.15 am I was presented with a turkey for 6 much smaller than the one I ordered. I was so angry. The manager then offered me 2 turkeys to replace the larger one I ordered explaining that there had been mistakes in the ordering for larger turkeys. The thought of having to try and get two turkeys in the oven was really stressful. There was no prior warning. I was close to tears and the manager tried his best but the whole experience was just awful. A company like M&S should not make mistakes of this kind. Turkey is the main event and I didn't have the one I had carefully selected and ordered. Another turkey was found and I ended up with a Norfolk turkey which is a cheaper one but was for 8-10 people and the smaller Pembroke. I had paid £30 deposit and that paid for the small one and the manager offered the other one free. This is no way compensated for the stress and disappointment I felt. I have complained to customer services but have had very bland apologies for such a major error. I will NEVER order a turkey from M&S again and I am appalled at the response from customer services!