I ordered a Copenhagen corner settee in teal on August 31st 2018. It was delivered in November to my old address in Derbyshire, even though I had changed my address with M&S when I moved over a year ago to Essex. It was sent back to a depot and M &S refused to send it out to my new address. I was told to cancel my order and reorder it, so it could come to my new address. I did this and then after many phone calls discovered it had been sent back to the supplier who sent it to an outlet store, they would not tell me which. I waited for the second order to be delivered this morning but had an email last night saying the order was delayed until Friday. I told my whole frustrated story to the furniture customer services person who said he would escalate this case to senior management. Today I had a call from a manager who informed me the suppliers have no stock and have stopped making the Copenhagen settee in teal. So after 5 months of waiting, 2 orders at least 9 phone calls and no settee for Christmas, I now have to start all over again, it most certainly will not be with M and S, their furniture customer services is a shambles, the left hand doesnt know what the right is doing and they still have my wrong address and previous landline number.