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Anonymous
I wouldn’t want to calculate how much I have spent in M and S over the last 45 years, but it will be easy to count it up from now on. Their clothes are getting worse and worse. Frumpy old fashioned and boring and I’m 64! They seem to go for a few designs in tops and dresses and produce them endlessly so it’s the same thing but just in a different colour or pattern and the material is awful. They mustn’t be looking at their customer feedback or if they are they ignore it. I used to buy at least one item of clothing a week from M and S often more than that. I struggle to find anything to buy now. As for SPARKs it would be good to get something for cutomer loyalty - I think it’s the worst loyalty card. In the last three months there have been gaps of weeks between one set of offers ending and new ones being made available - I’m assuming they think they will save money by doing this. They won’t - it only annoys people. The staff have stopped asking people for their SPARKS card - so maybe it’s on the way out.
5 years ago
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Marks And Spencer has a 2.8 average rating from 2,204 reviews

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