I had lunch with my daughter in the Hastings branch on Sunday. After receiving the food I had to ask for my change but had to wait until they served the next customer to open the till. I was asked how much I was due and truthfully replied 10p. I could have said any amount as she did not check the till receipt. When I mentioned I did not receive a receipt I was told they only gave receipts if asked as they are cutting back on the use of paper. May I suggest you cut back on paper use some other way as a customer has no proof if they have received the correct amount. Also no one apologised for the error