Regarding cafe, service slow on some occasions and many a time tables left unclean with crockery left on them. I can appreciate that at times they are busy but this is not always the case and they appear to have adequate staff on duty! Standard of ground coffee you are using in my estimation and other folk and friends who use your cafe shop have also commented on the deterioration over the years and say it is somewhat tastless and usually lukewarm hence the reason I request hot milk. Staff friendly enough but slow in their service and cleaning the tables. Cutlery not always clean and many a time i've had to request as they have not replenished the cutlery at the self service area. Come on MandS you have a reputation to safeguard and I am one of your loyal customers!