I placed an order early July on line for a bedroom furniture set. All was in stock when ordering. I then receive a text to let me arrange my own best date for delivery. The first date it gave me was 27th August! After many calls between myself and customer service, they discover that half the items are not in stock until then but I can have part of the order delivered that week. Today, after a 6 week wait, my two wardrobes are delivered and built by the delivery men. My son was shown a picture when they came downstairs and all looked fine. I get home at lunchtime to find packaging strewn all over the house from the front door up. Then a piece of wood laying across my bed. This was the hanging rail. Not put in due to the fact that the fitting on each of the wardrobe had a two inch height difference - meaning my hangers will all fall to one end!!! After a lengthy conversation with the Customer Service department, even escalating this to the Manager, I am told I will receive a telephone call in 48 hours to let me know when a third party technician, employed by M&S, will be available to come and see if there is a problem!! Yes, there is a problem. How dare I be doubted. I have been left with a wardrobe not fit for purpose. I was told to store my clothes in the wardrobe if I was upset they were on the floor! Where - the rail is not working? Fuming! I bought from what I thought was a reputable company and would get better service from an Amazon supplier at half the cost.