Shout out to Gary? Not sure I just glanced at his name in the Hammersmith branch. A bit of a queue so I was forced to watch his excellent customer service skills with each customer ahead of me! I bought a cake and needed a cake bag which was unavailable but he happily got off the till retrieved an extra large bag and came back to enable me carry the cake instead. When the till would not accept the code and I was concerned about keeping him further I told him not to bother I would carry the cake but he insisted on ensuring I was not inconvenienced in the slightest! It’s not often one gets the feeling of care and concern these days especially with the younger generation so Gary of Hammersmith branch keep up the good work.