I ordered flowers on line for our 52nd wedding anniversary. As we have both had cancer and made a recovery I ordered the £40 flowers as £4.00 was being donated to Macmillan. The flowers were not delivered until late afternoon of our anniversary and I was devastated when the delivery man from Yodel presented my wlfe with a soggy cardboard box with water dripping from it. We obviously refused delivery and the delivery man who was obviously Eastern European asked if we would like to re-order. I politely told him that we would not be prepared to stop in another day to wait for some flowers. I did complain via the online chat line and asked for a refund. No apologies were given but I received a refund plus a £10 Voucher but this did not alter the fact that our anniversary had been ruined. I shall never ever order flowers on line at Marks and Spencer