I have tried talking to staff in stores, I have tried reviewing individual products but it’s like talking to myself. I am totally fed up of trying to order products, particularly lingerie on line. I no longer live in the UK so that is my preferred method of shopping. There is no consistency re sizing so how can you buy on line? My most recent experience of trying to buy bras is again frustrating. Every bra in my lingerie draw is 36, so why do the 4 in this order fail to meet at the back (one almost did!). As for the shoulder straps, they were so short someone 4ft tall would have struggled to wear the bras. Also please tell me which higher being has decreed that any bra with a cup size over an e should have a three eyelet back fastening? I live in a warm climate and wear light clothing, I don’t need a bra designed by Brunel for goodness sake! I have little hope this review will be seen or considered by anyone in the M&S hierarchy as I fear arrogance is the guiding principle at work. So goodbye M&S I’m off and judging by your financial performance I’m not on my own.