I will never attempt to shop in M&S again. I have just had breast cancer surgery and needed to chat to an assistant in my local store. I have made several attempts to get through to the store this morning without success. Also called the shopping centre directly who put me through to the same call centre in the UK. I eventually spoke to an operator and explained that I had cancer surgery and could I speak to an assistant in Lingerie. I was left holding twice. This whole procedure took me two hours of phone calls and lots of stress and frustration. How on earth does this company expect to survive with this huge part of customer service not working. What an insult to a very loyal customers for years. Shame on you.