Recently ordered flowers from M&S (on line ) both times have been a disaster 1st order was a glass bowl with plants in, this was delivered to my friends house very late in the day (evening) box was delivered upside down so contents were in the box and not in the bowl. 2nd order was for my daughters 40th birthday plus a bottle of prossecco, these were to be ordered to her place of work (school ) delivery time slotted was 15.00hrs to 17.00hrs. Spoke with M&S who assured me that if the school was closed driver would ring to redeliver to daughters address, i was also given a number to ring if i had problems. 16.30 flowers never arrived so rang number Yodal (delivery company ) who informed they would only make one attemp to delivery if it wasnt excepted by anyone parcel would be sent back to M&S. Phone call to M&S who kept me hanging the phone for ages then i was cut off, so rang again put on hold yet again. It appeared they didnt know what to do about it so i asked for a refund. I was offered a refund back. At this point i was told that the delivery time had been altered to 17.00 to 18.00 !!! this i was never informed of by the courier so flowers were never going to get there on time anyway. What a huge let down M&S will never order from this company again just another unhappy customer to ad to your to your bad ratings