After visiting your hempstead valley store I was quite upset with the way one of your managers was speaking to a shop floor colleague. She was asking him to do a different job. The young man said but Iv just been told to do this the manager said I’m running the shop floor so do what I say. I then went to the checkouts which was very busy and a cashier rung the bell for assistance the same manager came after about 4 rings She shouted who keeps ringing, she was clearly put out by the call. I find this totally unacceptable. I feel you need to complete some training with this manager who’s name was Jess.