Tried to order Xmas food at Bluewater. Staff unaware of sign on order desk notifying customers that there were no collection slots available. Didn't offer alternative pick-up locations until asked. 2 items unavailable (although they will be available in store from 19 December, makes no sense!) no alternatives offered. Basically staff not interested. Ordered food, with a couple of changes, online outside store. Should have ordered from Sainsburys like last year. No hassIe there. I predict M&S will not exist in 10 years especially if their staff are as useless as those on the food order desk at Bluewater!