Ordered a nightgown as a present on 29th Dec with delivery scheduled for 23rd. Went to store but not arrived. Was assured it would be here 24th Dec. Chased for update today and told that it would not be arriving until 27th as damaged by the carrier. Standard answer I guess. How can a night gown be damaged by the carrier? Need to come up with something more convincing. Not good enough! That makes it ok then!!! Very poor service. Was a present for my mum and it is now Xmas Eve. Need to do better M&S to keep up with competition particularly with a business that is clearly in decline. Plenty out there who will do better.