Food purchased for Christmas lunch found to have mould growing on it when opened the next day (even though still well within date). Christmas lunch ruined. Complained to M&S who sent a few lines saying sorry..... and said they would email a voucher within “a few hours”.... then several paragraphs asking for feedback (even though no voucher at this point). Voucher arrived for the value of the item (£7). Re contacted to say I didn’t feel this was an acceptable compensation to be told “we have reviewed your complaint and feel the £7 voucher is sufficient”..... what an absolute joke. At least I expect a refund and similar value replacement. I’d replied to suggest they cancel the voucher as I won’t be using M&S again. (By the time I drive to their store and paid for parking I would be out of pocket. No wonder their sales are falling. Appalling “couldn’t care less” attitude. Pity I can’t post the pictures on here