I bought boots in November. Recently ,I noticed that the material was flaking off and the uppers had come apart from the sole. This happened in dreadful rain. I waited until the boots were dry and took them back. I was rudely told that the "stench" of the boots which was a result of being soaked through and melting glue was a sign that they had been "well worn" and they would not be replaced. I'm 64 and not hard on boots. I was wearing 2 year old boots from another company at the time of complaining. I have a cupboard full of boots much older in great condition. I was humiliated by the extreme deliberate rudeness. I tried to contact M and S but have gone round in circles. 46 years of shopping with them is over.