The Peonies (Product 00620895) I ordered to give to my wife were delivered on 19/6/20, the date agreed, but were brown, battered and virtually dead. Phoned to complain: 25mins to get connected; then M&S connection so poor, couldn't communicate, even when M&S Rep rang back [my line OK all day on all other calls]; e-mailed complaint - no acknowledgment; went to on-line chat, said e-mailed complaint not received, agreed to refund order cost, but refused compensation for distress and hassle surrounding complaint. Wanted to award M&S zero stars for quality and service, but apparently have to award at least one star to trigger complaint procedure.