I bought faulty goods (Microwavable pan) from Marks and Spencer’s on the 12 March 2020. This pan was not fit for purpose, of satisfactory condition as described to do the job. M&S refuse to refund, exchange any faulty goods because their terms and conditions state if you do not have a receipt they will not replace, exchange, or refund the faulty goods. These terms and conditions breach the Consumer Rights Act. You do not need the receipt for Marks and Spencer to replace, exchange or refund the faulty goods. Marks and Spencer’s are also putting the onus on me to prove the goods were faulty, but it is up to M&S to prove the goods were not faulty. M&S shops have been closed since the 24 March 2020 due to COVID-19 so it impossible for me to return this pan until recently.