Tried ordering lingerie online through my account with two valid gift cards which were then flagged as "duplicates" that couldn't be used, even-though when rechecked the balance on both the balance was still correct. Tried to contact customer services via chat - it wouldn't work. Try to email and there appears to be no option to contact other than through "comments and feedback", (message left) Tried to contact via phone, only to get 40 minutes plus, of really bad music and robot apologies. Wow, what a carry on. The whole idea of spending my gift vouchers online was so I didn't have to visit the store. It's looking like I need to go to my local store now to resolve this as I am getting nowhere fast via their contact us procedures.