Visited M&S cafe at Ocean Terminal, Edinburgh this afternoon for 2 of the advertised afternoon teas. Was told by the staff member that they didn’t have any so queried this as there appeared to be plenty of scones and jam on display and a big sign advertising them. Was about to leave when she said there was no cream left but we could have butter instead. Decided to go for that as it was still good value with the Eat out to help out scheme. Wished I hadn’t as she charged everything individually so it cost more than the advertised cream tea and then pushed the items in front of me- obviously in a bad mood. When I noticed one if the knives was dirty I sat it down on the counter nearby as didn’t want to make her mood any worse by asking for another one. The coffee cup I was given was dirty and again I was reluctant to complain due to her negative attitude. Was unable to wipe it clean so drank the coffee from the other side of the cup, which on reflection I really wished I hadn’t done. What dreadful service in comparison to a previous visit to M&S cafe at The Gayle, Edinburgh. Will never ever visit this cafe again!