Check all tags have been REMOVED !!!!!!!!! Bought clothing from you last September , one item a dress has been in the wardrobe for a year . I buy clothes and just put them in the wardrobes for when I decided to wear them. Took it out of wardrobe yesterday and found a tag , still attached. Why did the alarm never sound when I left the store ??? Sadly the dress has no use as I live abroad and have no M/S within a seven hour drive . I emailed the customer service and received a few lines of sympathy , the rest was a standard letter , no use to me at all, nor is the dress!! I have no receipt and can only prove I was in store and the amount spent via my bank details, which I will gladly make available to M/S, and them to send me a second receipt. I understand caution and have no problem with M/S , have always been a loyal customer as so many others. I took my dress to a military base to try , with a really strong magnet to Remove it ; that failed!! So much for these costly magnets 🧲 This is not all the fault of M/S but also mine, I should have checked for tags and in future I will do so !! I just want to know why the alarm never functioned and of course so disappointed !!!!! From abroad.