We ordered a sofa and chairs in May 2020 and were told it would be delivered 9/9/20 we waited all day and it didn’t arrive so we rang m&s only to be told sorry we thought we had emailed you to say it won’t be delivered until 19/09/20 . We have received two emails stating furniture will be delivered tomorrow but today we had a phone call from the delivery firm to say they haven’t received it. When I rang customer services they couldn’t even tell me where our furniture is ? We are pensioners with health problems who have had to sit on deck chairs since 7/9/20 but m&s don’t care as long as they get your money. I am now going to the media (not social media) and I urge all people on this site to do the same. After reading all complaints on this site I think M&S have got away with this atrocious service for too long and have become complacent.