Ordered Abbey sofa, chair and footstool in June, delivery arranged mid September. Confirmed and then cancelled with two days notice, apparently delay in leather arriving. New date arranged for the following week. No delivery, no notification. I had to call, apparently the footstool was not ready, queried why I was not offered delivery of the other two items. Apparently the delivery people won’t do that!! Promised follow up phone call, nothing. Called myself apparently manufacturer has not responded to query. Couldn’t see any notes about footstool. Got placating e mail from head office. Promised follow up call, didn’t come. Called myself, now apparently manufacturers say they sent footstool, delivery people say it never arrived. So stand off ?? Apparently not being resolved by HQ, so now what? Promised call tomorrow, no doubt I will have to call again. I have said repeatedly I just want the truth, this seems to be a novel idea. Asked what will happen if as it seems they can’t find the stool. Six month delivery now apparently on new items. TOTALLY UNACCEPTABLE. I am self employed and have so far taken two days off work unpaid. Not great under the current economic environment. I’m sitting on a small chair in an empty room. Before this s^^t show also ordered table sideboard etc. Allegedly being delivered next week, got confirmation e mail today 😂. I’m not confident. If no footstool Friday will cancel that part. Really want to cancel the whole lot as I don’t see why they should get quite a considerable amount of my money for this terrible service. However I cannot wait another six months for furniture. In fairness the staff have been very professional in there manner but I can’t believe that the manufacturer can remain incognito while M and S HQ don’t exert some pressure. I understand apparently I’m not alone. I currently would dissuade anyone thinking of ordering furniture from M and S. very very disappointed and upset.